Telkom Fibre issues

Had nothing but bad experiences with telkom this week, reported my fibre line down to telkom 16th July 2021 a week later after calling telkom over 10 times going through setups on my router and and Vumatel checking the fibre still not being resolved I was told to take my router to a telkom service center so I took my router to Telkom service center Rosebank, they did the configurations on the router tested and it worked, they told me that is should work when I get home, got home plugged it in no internet again, called telkom 28th July 2021, went through the setup again, still not working, I tried escalating the issue, it gets told it been escalated and still nearly 1 week not being able to.work they still trying to.sort out the issue, nobody calls me to follow up, references get closed I keep calling logging the issue so frustrating, what service is this *** and Ref ***7, might cancel my contract and maybe used another ISP