Telkom fibre issues

My fibre has been off since Sunday morning. I have been calling Telkom for an hour at a time everyday and requesting feedback and call backs- they assisted for only 1 day with a temporary username and password for wifi and then everything went down again. Their lame excuse was that several fibre users were accidentally deleted!! So you delete my account and expect me to pay and call, wasting my time and money on these calls and d not have the decency to call me back and resolve this matter?? It is now Thursday.... I need this sorted URGENTLY and then i will be cancelling this **** service provider!