Telkom fibre issues

After migrating from ADSL to fibre, after being promised we will be connected within 7 days, we are still waiting for our fibre to be connected. Everything has been installed and I have made numerous calls to tech support and sales and keep getting so many different stories. 3 days ago I was told to wait 24 to 48 hours for an “order to be closed” just to call again and find out that must still be done, 2 days later! I called once and was told the high call volumes are making it impossible to check on the system at my profile, how is that possible? I called again and was told to wait another 24 to 48 hours. How do you expect to keep customers with service like this!