TELKOM FIBRE IS THE WORST!!!! ***********

My husband and I purchased a Telkom Fibre package and experienced faults last week Wednesday. We called the call center and spent over an hour waiting to be assisted and following everything the call center asked us to do .Eventually I got tired and requested a technician to come out .When the technician got here he assessed and advised that this a factory default and due us experiencing this within a week period we must go to a telkom store and they will simply replace the router for us as this is within the guarantee period. We got to the store this Sunday as we were working and the store at mall of South only embarrassed my husband and I.They were of absolutely no competence or help .They go upset at us for being upset as if the store and online are two completely different companies .My husband wasted so much time calling in and speaking to waseela and so many other team leaders who are not fit to do they job as promises of communication was met nor assistance provided .WE HAD A RAIN SIM CARD AND CANCELLED IT ON THE 1ST OF DECEMBER THINKING FIBRE WAS A BETTER OPTION...THANK GOD RAIN REQUIRES A 30 DAY CANCELLATION NOTICE PERIOD OR WE WOULD NOT OF HAD WIFI .AT THIS POINT IM SO SCARED OF THE 30TH COMING AROUND AS RAIN WILL NO LONGER BE THERE TO HELP US. If this router is not replaced by telkom ...Telkom needs to come fetch this broken router that they gave us and cancel our subscription and we will not pay a cent because this is a money making **** for telkom and is absolutely ridiculous and shocking . We don't have to be running after people to be helped because they do have have the capacity to think and help and follow up. WE EXPECT A CALL TO INFORM US OF WHEN THE TECHNICIAN IS COMING THROUGH TO REPLACE OUR ROUTER WITH A NEW ONE

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