Telkom Fibre Installation

I ordered my Fibre line on October 19th. Nearly a month later, the technicians are here to do the installation on November 15th. However I supposedly need a username and password from Telkom, which they did not send me. I am on hold for well over an hour already waiting for Telkom customer service to even answer my call. This is absolutely ridiculous. People do not have entire days to give up to wait for useless service.