Telkom Fibre-Incredibly poor service

We signed up with Telkom fibre after aggressive marketing and signed up for a R799/month contract for 24 months. The installation was poor. We were not informed when the technician would arrive. He drilled a hole in our study wall and glued black cabling against our pale walls without contacting us. After he finished we have continued to have problems with our connection and our one landline stopped working. We cannot connect to internet at all. The biggest problem is that there is no way to report a fault. The ***number (Telkom Fibre Helpdesk) says \it is busy"continously. 10210 number puts you on hold and then cuts off after 10 min. Tried online chat with an agent-no response. Eventually phoned the agent who signed us up. He said he would log a fault. My domestic worker answered a call from Telkom (Tina). She was given my cellphone number but I have not received any calls. """