Telkom Fibre *****!

I have app**** for a fibre line from Telkom. The Openserve people came to my house and they say there is no infrastructure. They told me that they logged a call with the Planning department to sort out the infrastructure. Now a year later, still waiting for them to come, and I get a call from some debt collection company saying Telkom handed over my account as I owe and amount of R2681,76! I don't have any service with Telkom! They are charging me for a service I did not receive! Showing their bad service before I even got that service! Now I'm being taken from pillar to post trying to call their departments to sort the mess they have created. They can't log a dispute as I never had a service! But I'm being charged!