TELKOM FIBRE DOWN IN TWO UNITS IN OUR COMPLEX - IMPOSSIBLE TO GET THE FAULT REPORTED AT TELKOM

We have two fibre lines in our complex. One for Business and one for our home. Both fibre lines have been shocking intermittent service for the last 10 days or so. We have tried the Telkom APP to report faults (system doesn't work) We have tries the sms line to report the faults (System doesn't work). We have tried calling the Telkom help line but unless you have 10 hours to wait around trying to get through after the **** "we are reporting high call volumes excuse" good luck. Telkom is absolutely positively useless and I would urge any business looking for a fibre connection to use a service provider that actually cares about its customers instead of if blatant arrogance and utter usellessness!