Telkom Fibre dissapointment

on 02.10.2018 Openserve installed my Fibre line and the technician tested with his userid and password the service. The service was up and running, but when I entered my userid and password the service failed.

I then engaged on a long desperate journey between the Telkom Sales(10213) and Telkom Technical(10210) to resolve my issue. Apparently my userid was in an 'reserved' status, which no-one could resolve.

I am writing this review 5 days after logging the issue with Telkom Technical. I have made approximately 30 calls and was sent from one department to the next, the phone being disconnected whilst I am on the line, conference call with the promises of supervisors going to call me(to no avail), ****y technicians making the problem seem my problem and few just dropping the line whilst holding.

I could not escalate my plight beyond these two departments and felt it a shame as they are really messing up the image of Telkom. As a business person I do not understand how a simple thing like a userid and password can be trapped in an endless cycle of bureaucratic to and fro.

Really disappointed in Telkom.