Telkom Fibre Data support pathetic.

I have uncapped firbre with Telkom and Openserve. I monitor my usage regurlarly. My average usage is around 3.5 Gb per day. On Oct 7 Telkom data went down. Upon service resumption usage reported by Telkom went sky high to an average of 25 Gb a day, I reported this to Telkom over and over again. I wanted to speak to a knowledgeable but couldnt get past their call centre who were unable to help. Subsequently, Telkom data had another breakdown on the 5th November. Upon resumption the data reported was back to what it was originally, aproximately 3 GB per day on avarage. There is something seriously wrong with Telkom.