Telkom Fibre | Customer Serive: What a disaster

An absolute terrible customer experience with Telkom. Our fibre line was damaged and I've been trying to get it fixed since the 29th of July. We've been at the mercy of numerous call agents since then, either not finding our reference number, being cut-off, or simply stating that a technician has been allocated (apparently the fault has been escalated numerous times, depending on who you talk to), I've only just called again, only for the first agent to cut me off, halfway through our conversation (15mins into the call), only for me to call back and be told by the second agent that our reference number does not exist and that a new fault will be logged. That I'm most welcome to call after 2 hours to escalate the call. This is completely unacceptable. By the way, asking to speak to a supervisor will result in a guaranteed cut-off.