Telkom Fibre

Had Telkom fibre installed at my house the last week in July. After installation the guy who assisted said that they would log a call for Telkom to assist me remotely because there seemed to be an issue with my profile which is why they cannot activate my line and that I should report any other fault/s within 30 days. Roughly 1.5 weeks later I contacted the guy who did the installation and asked if he logged the call for me to be assisted which did not happen and was advised to report this to Telkom myself.

I reported the issue to Telkom who phoned almost a week later to help and was still unable to assist. Instead, I was given a temp profile to use and was told it would expire after a day whilst they proceeded to close the ticket I logged for assistance without resolving the actual issue.\

I been trying to cancel my subscription with Telkom since Aug, and to date I'm still being billed for a fibre line that hasn't worked since installation, in fact they confirmed the last time the device was even powered on was end of Aug so not sure what I'm being billed for. Also, according to my own calculation, it seems that they are billing me for the full month of July even though the line was installed the end of that month.

My account has now been handed over to attorneys for non-payment despite me phoning into Telkom twice to dispute this. When phoning in to dispute the matter, you are given a ref (I now have 2 refs for the same issue reported) and told they would provide feedback in 7-14 days and a month later still no feedback, which I assume is a delay tactic so they can continue to bill me and mess up my credit rating.

Furthermore, I tried contacting the attorneys they handed my account over too twice last week and both times for whatever reason was given, I was told by P&P Attorneys that they would phone me back, still waiting for that phone call.

Hopefully this helps anybody looking to install Telkom fibre.