Telkom Fibre Billing and internet connection

Hi Hellopeter Team

I am loyal Telkom customer that pays on time every month; l enjoyed my Telkom fibre internet for the past 2 years till now when the problem with billing started. I was charged for ASDL that l don't own. I called Telkom call centre and was assured that my issue has been resolved with reference number ***9 and correct amount will be deducted from my monthly account.

Telkom deducted more money from account and they included ADSL charge that I don’t own and was told it was not going to be deducted.

I also have another issue with my fibre line dropping every month on the 25th or 26th day, when I called Telkom call Centre 2 months ago I was instructed to take my CPE Nokia unit for testing at any Telkom shop, I took the unit to Tygervalley Telkom store and I was so happy to take my unit there as they are highly competitive and get requests resolved. When I got to Tygervalley store I was I directed to N1 city to see a technician and I rushed to N1 store only to be told they don’t test units, they guy at N1 store was supper helpful and logged a call for me, I went home with mixed feelings happy and disappointed at the same time. When I got home I called the call Centre and spoke to a gentleman who was very helpful and he offered to reset my line and check after 24 hours, internet was back the following morning. The technician called me Monday morning and I told him we now have internet which was confirmed on his side and he asked me to log a call if the issue happens again. The issue occurred again last month and I called Telkom call centre and logged request got the first reference number ***, internet was off for 4 hours and the following morning Internet was off from 9am till 7pm. A technician was dispatched to investigates our line and he found no fault only to leave a sticker to not remove Nokia CPE unit and reference ***4 to confirm services was restored was issued, we already had internet and everything was working fine and confirmed it to the technician that our internet was working and he wanted to come over to investigate. NOW they are going to deduct again another amount on my account. Please help me Telkom from this misery and solve my connection issue forever. Thank you