Telkom Fibre
<p>If you can use another provider for fibre - do so, whatever the price. Just some examples of Telkom -</p> <p>-9 months / multiple follow ups to install</p> <p>-Installed but offline for 50% of the time</p> <p>-No response from accounts team requesting rebate / discount for product not being available</p> <p>-Being charged for numbers I do not want</p> <p>-coldcalls from Telkom sales team to offer dsl (despite having telkom fibre already)</p>
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Please be assured that this matter has been escalated to the relevant department and feedback will follow.
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Kind regards
Yazied
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Hmmmm - lets see, how many times have I heard that from Telkom?
Hmmmm - lets see, how many times have I heard that from Telkom?
not surprising but still no response from Telkom. Only solution I can now think is stop paying and perhaps the accounts department will eventually call me. Still no consistent access / unable to reach anyone via help lines for fibre (decision trees ask for mobile number / landline number / id number) all of which are irrelevent. so in summary: -
12 months to install (1 week was the promise)
More expensive than cell-c
Cannot reach an operator who can help
unable to terminate.
not surprising but still no response from Telkom. Only solution I can now think is stop paying and perhaps the accounts department will eventually call me. Still no consistent access / unable to reach anyone via help lines for fibre (decision trees ask for mobile number / landline number / id number) all of which are irrelevent. so in summary: -
12 months to install (1 week was the promise)
More expensive than cell-c
Cannot reach an operator who can help
unable to terminate.