Telkom Fibre appalling service

I am a Telkom ADSL client. Vumatel recently went live with fibre in my area and Telkom said that I could upgrade to fibre. Initially Vumatel was given the wrong address and couldn't install, after many calls and arguments Vumatel installed their CPE device at my residence 2 Mozart street, Witfield over a month ago and Telkom still cannot configure my line on fibre. I Have sent numerous emails, and phoned Telkom every second day. Nobody even cares to get back to me as the people who answer the phone lines are not s****ed to deal with my issue. It has been almost a month and 1/2 that my installation has been done and yet I still have no service. Telkom forces their clients into contracts, because if they were month to month, they would clearly loose clients. I am shocked that an ISP the size of Telkom still treats clients this way. STAY AWAY FROM TELKOM AS AN ISP. Their service is non existent.