Telkom Fibre - Another dissapointment too soon

Switching from Telkom ADSL to Telkom Fibre brought about the expectation that: 1. There will be significantly less internet issues; 2. The resolution time of issues will be significantly less.

Unfortunately this has not been the case. It's been 3 days now that Telkom Fibre in my area has been down. According to Telkom, the fault 72 hours later, has still not been assigned to a technician to resolve. The issue should be resolved by either Telkom or Open Serve (the service provider).

I agree that there are bigger problems in today's world, however many of us are dependent on internet service providers in these times for work purposes.

This is unacceptable! I am not looking for free services because of this issue, I just want the issue resolved!

Either Telkom or Open Serve need to be more proactive in updating their customers with the progress of faults as they do have our contact details. Considering their aggressive marketing strategy, the service after installation pretty much... sucks.