Telkom Fibre and its Call Centre

I was enticed by the advertised R399,00 fibre deal from Telkom. Telkom suggested that I try it for free for 1 month and I did and consequently canceled my home internet connection so that I can continue with Telkom fibre internet. After the trial, I called Telkom to confirm the continuation of their service. Boom, I was told that R399,00 deal is not available in my area and instead R499,00 was available. I ended up opting for this R499,00 deal, it went well up until it was that period of billing. I was told that I will be billed in the excess of R1 900. I enquired and the agent told me it was a rectifiable error. She told me it was resolved and I am liable for R499. During the billing date, Telkom attempted to deduct the amount in excess of R1 900. I barred that transaction and resorted to engaging them. Upon calling them another agent told me that the decision made by the first agent was overruled as it was a dispute. The second agent vowed to assist by escalating the matter to the relevant authority or line manager. After 3 days my internet service is switched off. I am heavily dependant on the internet and this is an inconvenience. Calling the Telkom Call Centre is such a waste of time. Telkom fibre deals are ****s as well. Telkom should come to remove their installation from my house.