Telkom Fibre and disgusting customer services

I have been utilizing the Telkom Open Serve Wi-Fi service since January and have encountered several issues that I would like to bring to your attention.

Firstly, I would like to highlight a discrepancy in the advertised Prime Video trial period. The promotional material suggests a 3-month free trial; however, when attempting to use the service, I was only granted a 7-day free trial. I believe this inconsistency may be misleading to potential customers.

Furthermore, I have experienced unsatisfactory service from your customer call centre. When attempting to resolve the above issue, I was transferred multiple times between different departments, with each representative attributing the issue to another department. This lack of clear communication and resolution has been frustrating. At some point your consultant told me I should address the issue with sales as they are responsible for linking the free trial with my account when I told him the sales department transferred me to your department because they say it is a technical issue, he responded by saying I must call them again they are just lazy to do their job.

Additionally, I have encountered reliability issues with the fibre connection. The service tends to be intermittent during the day and consistently stops working after 18h00, despite the router indicating a stable connection. When reporting this issue to the customer service team, I am always informed that there are no issues on your end. I am considering terminating my contract due to the inefficiency of having to purchase data daily despite having a fibre connection

Lastly, I have concerns regarding the billing for data. Despite purchasing data daily, I have noticed discrepancies in the amount charged. Specifically, the advertised price of R619 was different from the invoiced amount of R829.

I hope that you will investigate these matters and take necessary steps to address the issues I have raised.