Telkom Fibre and Call centre help very bad

I have cancelled my Fibre Internet service and Landline with Telkom on the 25/03/2018.(Via Email could not do it at the local office). I was contacted and told my service will be terminated on the 23/04/2018. After numerous calls to the call center and Emails my account is still not stopped.This is now the 5th call to the call centre.Each time referring it back to the first handler. I have chosen the month to month fiber option with free installation offered at the time of installation,now with cancellation of the service they are charging penalties. I had no contract with Telkom. My landline service has not being cancelled as requested.The fibre box has been removed by Openserv.