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Erik L
1 reviews | Active since Aug 2018
23 Aug 2018, 19:16
Telkom Fibre activation pathetic
We are waiting now for days just for a password to activate our fibre. It is pathetic as no one actually help. We waiting for hours on the line and at the end still no success. Will never recomment anybody to use Telkom.
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Replies (10)EL
Erik L's updateReviewer Update
27 Aug 2018, 11:05Thanks for your reply. My ID number is. ********** 103083. Please call my wife at ********** 33 for assistants. Her name is Mari. Greetings Erik
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Erik L's update27 Aug 2018, 11:05
Reviewer Update
Thanks for your reply. My ID number is. ********** 103083. Please call my wife at ********** 33 for assistants. Her name is Mari. Greetings Erik
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Erik L's updateReviewer Update
27 Aug 2018, 11:07Number ********** 833 Mari
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Erik L's update27 Aug 2018, 11:07
Reviewer Update
Number ********** 833 Mari
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Erik L's updateReviewer Update
27 Aug 2018, 14:27If ********** 103083 phone Mari ********** 833
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Erik L's update27 Aug 2018, 14:27
Reviewer Update
If ********** 103083 phone Mari ********** 833
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Erik L's updateReviewer Update
27 Aug 2018, 15:04Please phone Mari on the ADS LINE number as per your first reply.
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Erik L's update27 Aug 2018, 15:04
Reviewer Update
Please phone Mari on the ADS LINE number as per your first reply.
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Erik L's updateReviewer Update
27 Aug 2018, 15:19Email send please check. Regards Erik
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Erik L's update27 Aug 2018, 15:19
Reviewer Update
Email send please check. Regards Erik
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Erik L's updateReviewer Update
27 Aug 2018, 15:27System say your email address is incorrect. Just phone the house number you mentioned on your first reply.
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Erik L's update27 Aug 2018, 15:27
Reviewer Update
System say your email address is incorrect. Just phone the house number you mentioned on your first reply.
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Erik L's updateReviewer Update
27 Aug 2018, 18:30As you haven't phoned as requested you give me no choice to send the complain directly to the CEO of Telkom. I shall give you time till 12:00 tomorrow for our fibre to be 100% up and working. You have all our detail and reqesting more detail from us is time cosuming. We not suppose to use this platform to send personal info. Your first reply prove you have our detail. If we not satisfied with the CEO'S reply I shall go so far to take it up with the minister of telecommunications.
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Erik L's update27 Aug 2018, 18:30
Reviewer Update
As you haven't phoned as requested you give me no choice to send the complain directly to the CEO of Telkom. I shall give you time till 12:00 tomorrow for our fibre to be 100% up and working. You have all our detail and reqesting more detail from us is time cosuming. We not suppose to use this platform to send personal info. Your first reply prove you have our detail. If we not satisfied with the CEO'S reply I shall go so far to take it up with the minister of telecommunications.
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Erik L's updateReviewer Update
28 Aug 2018, 14:09Hi Keagon. For your information. I received the confirmation from Vumatel on the 15 Aug 2018. At 12:00. That the line is installed and activated. FSAN number ********** 37ED6A19C.
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Erik L's update28 Aug 2018, 14:09
Reviewer Update
Hi Keagon. For your information. I received the confirmation from Vumatel on the 15 Aug 2018. At 12:00. That the line is installed and activated. FSAN number ********** 37ED6A19C.
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Erik L's updateReviewer Update
29 Aug 2018, 13:58Hi Keagon. Can you take this matter up with top management as this is not acceptable. There must be a person who has to explain why we receive such type of service delivery from Telkom. If their might be employees not competent doing the work they must not be in such positions.
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Erik L's update29 Aug 2018, 13:58
Reviewer Update
Hi Keagon. Can you take this matter up with top management as this is not acceptable. There must be a person who has to explain why we receive such type of service delivery from Telkom. If their might be employees not competent doing the work they must not be in such positions.
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Erik L's updateReviewer Update
31 Aug 2018, 10:16Thanks Garreth. Yesterday late it was connected and is working. Just hope they will not charge us for the time it was not in use. We also requested to close the account for the ADSL line including the voice line. Hope they will do that and don't double charge us. With the history with Telkom this might become the next query. Regards Erik
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Erik L's update31 Aug 2018, 10:16
Reviewer Update
Thanks Garreth. Yesterday late it was connected and is working. Just hope they will not charge us for the time it was not in use. We also requested to close the account for the ADSL line including the voice line. Hope they will do that and don't double charge us. With the history with Telkom this might become the next query. Regards Erik