Telkom Fibre absolutely Disapointed!

I'm very disappointed with Telkoms home fibre service in the kzn area. I'm paying R680 per month. I reported a fault over a week ago and work from home. Up till today (27 - 01 - 2025) they did not send any technician to repair the fault. They have all their fibre cables hanging from the light where as it suppose to be underground. We have had many issues where the lines were damaged by heavy rain or the ******s in our area. Its just been a nightmare. I honestly think I'm going to cancel Telkom and change to another fibre service. Never expected a huge company like Telkom to do this.