Telkom Fibre

Poorest service from Telkom Fibre ever experienced. I have placed a Home Fibre order with them. Initially i was advised that it takes 7-21 days for the full process from order placing up to installation of the rooter and connecting it up. Today is day 20, every time i do a follow up i get told the same story: "we unable to track the progress of your order". Just made contact with them to followup once again and i am being told some canceled my order. Now they want to replace the order and this means it will take another 7-21 working day.