Telkom Fibre

I signed up with telkom fibre and upon installation the technician refused to move my fibre line where I wanted it instead just connected to the existing line. This is a new contract which comes with a new installation. I called Telkom and spoke to more than 5 consultants and no one can assist. I was told to pay someone privately or to get a wifi extender. Extremely bad service and now I have a fibre contract for 2 years, and a unit thats in a place where I cant get signal It's easy to take money without providing the service.