Telkom Fibre

Our fibre contract is with Telkom. Since last week Tuesday (12 Oct 2021) we have been without internet. The problem is that our username and password have been locked on their side. No one can explain how it happened and they just need to unlock it on their system. On Tuesday when the internet went down, I did not receive a reference number, because the call operator said her system went down, but she will ask her manager to send it to me and she also said the ref nr will start with 68... Still waiting. After I phoned on Wednesday the lady gave me a ref nr starting with 59. When I asked why is it not a 68 number, she could not answer me. On Thursday when I phoned I was told that I was put in the wrong queue and she cancelled the 59 ref number and issued me with ref nr ***. I have been phoning on a daily basis, requesting a manager to contact me, but to no avail. Yesterday when I phoned the lady said she could connect me to a test account just so that we could have internet. She took me through the process, gave me a temporary username and password and we had internet for 24 hours. When I asked what will happen the next day, she said I could just phone again and asked to be linked to a test account again and that I can do this daily until our problem is resolved. When our internet went down this morning and I phoned to be temporarily reconnected, I was told we could only have that connection once, but not every day. The call center staff are all working from home, so they cannot transfer you to a manager. I have requested daily that a manager contact me... Was even told that they could see the request on the system, but internet is still down and not one manager bothered to return my call. If they need to send a technician out, then I can understand that it could take so long, but all they need to do is to unlock it on their system!! Pathetic service!!!!!