Telkom fibre

Hi I'm struggling to get feedback why I was signed up for the incorrect package. I was approached by one of your sales agent that was doing door to door sales Tin Tin (***) *** he offered your special you were running for July 10Mbps for R649 which includes Lit_TV streaming box, WiFi router, installation and access to voice service with 3 months free Netflix. But instead I was given the 20Mbps package which I don't even know what the package cost or includes (this is not what I signed for, I still don't have a copy of the contract which Tin Tin said he would mail me) When I phoned to connect my fibre I was informed about the 20Mbps package, needless to say then my drama begun. I've been trying now this whole week to get answers and now I'm trying to cancel my contract without any luck. Your call centre agents are rude and unhelpful from your sales division that has no clue what they are doing where one Zanele Khumulo put the phone down in my ear when she said she was busy cancelling the contract. Then I phoned your cancelation department which was even worse. Until now I am still trying to get an answer on how I'm going to get helped with my issue. Tin Tin is not answering my calls and I think it should be his responsibilities to sort this mess out as he was the one that loaded the wrong contract. All I want now is to cancel with Telkom and forget about you guys as you are clearly not ready to deliver quality service. Please assist me pleaseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!