Telkom Fibre

I upgraded my ADSL to Fibre in October 2018, I am yet to enjoy the fibre that was installed as I cannot access my Fibre internet. Luckily, I kept my ADSL activated until such time that my fibre started to work. I was billed by Telkom for the Fibre that I have never used 3 months in a row. I contacted Telkom several times to dispute the incorrect billing but all I got was a reference number and that I would be contacted within a week to resolve the matter but this has never happened. My money is yet to be refunded. I am so frustrated.I have decided to cancel Telkom as my ISP, I will contact ICASA to get my refund for the Fibre that I have never used and warn all family and friends not to use Telkom. TELKOM service is pathetic and below standard.