TELKOM FIBRE

Dear TELKOM, I am sick and tired of battling. Here is my story.: I had a D-Link Wireless Router model nr DSL-G2562DG delivered to my house on the 14th of May 2018. On Tuesday the 15th of May Vumatel came and connected my Fibre and installed their Huawei Router (as per pic). I received my login details from Telkom the 16th of May. I tried to connect to the internet since then and we have had NO INTERNET SERVICE. All the lights on ALL routers are on as they should be (as per my pic). ALL THE CONNECTIONS are in AS THEY SHOULD BE. NO, it is not a NETGEAR ROUTER it is a BLACK (NOT WHITE) D-LINK ROUTER (as per my pic). I have spoken to ENDLESS amount of people that has amounted to HOURS of talk time to TELKOM (as per my pic). I DO NOT have a damn V/T nr it is A..E..R.I..A...L fibre. YES I have phoned VUMATEL a million times. My line is active and NO they do not have a new system TELKOM is just new to their system. You have to use the FSAN nr to find my details or the id nr or the cell phone nr or the work order number. There is no internet setup option on the 10.0.0.2 setup place for the router as per my pic. The error CLEARLY says on the second "test" of configuring the router that there is NO DEFAULT account linked to the router. In plain ENGLISH, the router is not communicating with TELKOM. After being fed-up I even called D-Link and the IT guy there told me that in their training to Telkom with these routers, they tell them that the only way really to fix this type of issue is to RESET OR REINSTALL the port on the EXCHANGE.

I AM TIRED OF BATTLING AND WILL NOT PAY FOR A SERVICE I AM NOT RECEIVING. YOU WILL SORT THIS OUT OR I WILL THROW YOUR MODEM IN THE STREET AND YOU WILL COLLECT YOUR ******* FROM MY HOUSE.