Telkom Fibre

Good Day Since March we have been having problems with our land line cutting out in the middle of calls. Telkom technicians have been working on it but cannot find the problem. Last week I received a call saying Telkom were no longer repairing copper cables and I had no choice but to move to Fibre. I agreed to gave someone come and see us. Yesterday our landline and adsl line went dead. When I called to log a fault this morning I was informed our lines had been cut as they were migrating us to Fibre!!!! No one has been to see us. We have signed nothing!!!! I do not know what is going on and Telkom are being totally unhelpful, dishonest and rude!!!!! This is *******.

HELP Estelle Lief