Telkom Fibre

<p>On the 9th February 2017 I Telkom installed a Fibre line as I needed a faster internet.</p> <p>Telkom installed the internet but left the voice mail on ADSL as I hade before.</p> <p>As we are a business and all our letterheads and pamphlets have the number ********** , I desperatly need this number.</p> <p>However, this number was with Mweb which told me that I had to give them 30 days notice. On the 9th March, they Mweb told me that I can only cancel the number at each end of the month.</p> <p>On the first of April I got the number from Mweb. They gave me a reference number and told me that I simply need to contact Telkom to have the number changed and put on Fibre.</p> <p>Since the 1st April I tried to have the number changed with Telkom which seems to be totally impossible. I phone and plead and go to the Telkom store and pay in any amount of money they request and promised to change the number and nithing ever helps.</p> <p>I am so desperate, I just don't know what to do anymore. The last request (after 5 ) was that I needed to pay in R 1638.00 and I should go to the Post office as it would reflect the payment quicker. When I got home from the Post office there was a revised account where is stated that I in fact didn't owe Telkom anything. Of corse the line is still not installed.</p> <p>When I phone the service tepartement they again day I must phone the accounts departement and when I phone the accounts departemnt they tell me that I must phone for a technician and it goes on and on I just can not handle it anymore.</p> <p>My nerves are finished. Please please please HELP</p> <p>My cell phone number is ***and my email address is ********** <p>Kind regards</p> <p>Walter Hofer</p> <p>Darrenwood Guesthouse</p>