1 reviews | Active since Aug 2016
Telkom Fiber, what a hox
<p>Telkom representatives came to my house twice to sign up for Fiber. I did the paper work and nothing happened for 3 months. I contacted the call centre, and they confirmed my application, told me it would take 4 weeks, and arrived the next day for installation. I requested as per the form I filled in 10 MB/s data uncapped only.<br />I then send through the cancelation for my 4MB uncapped data and line. 2 months later I still pay for the 4meg DSL line, Telkom copper line, 4MB/s uncapped and now, Fiber line and 8mb uncapped. Not only do I pay for all these services, what I have actual is between 4 and 7mb/s with 100Gig data.</p> <p>After....and I can show my cell phone bill, 6 hours over 5 days, I get the following feedback:<br />Sorry but the call centre activated the line, so you can only get 8MB/s<br />You had a 4 MEG uncapped, so sorry you only get 100Gig but you can buy more</p> <p>Now I need to go to a Telkom shop (in no advertising does is say anywhere the deals advertised is at Telkom shops exclusively) and go through the whole process again to get the 10Meg Uncapped line.</p> <p>Your service is terrible bordering on ********, you steel my money and if I dare not pay you threaten to black list me. Telkom is doing FAULSE ADVERTISING!!!!! and have no regard for paying customers.</p> <p>Your monopoly forces me to use you, but the day a new service provider come I will go that way....... </p>
i went ti Telkom Store yesterday to do the migaration to 10 MB/s line and 10MB uncapped. Was not supprised when they told me they aslo do not know of this product offering. Even when I showed the rep on Telkom Website the 10MB/s uncapped advert he said he will do a escelation and will activate 10 MB on system. He told me all will be sorted last night, and it was not. Still throteled and still no 10mb/s
I have now been to your call centre and shop, seem that no one has the ability to render this advertised product.
And while you work on the problem I am with out internet connection
i went ti Telkom Store yesterday to do the migaration to 10 MB/s line and 10MB uncapped. Was not supprised when they told me they aslo do not know of this product offering. Even when I showed the rep on Telkom Website the 10MB/s uncapped advert he said he will do a escelation and will activate 10 MB on system. He told me all will be sorted last night, and it was not. Still throteled and still no 10mb/s
I have now been to your call centre and shop, seem that no one has the ability to render this advertised product.
And while you work on the problem I am with out internet connection