Telkom Fiber troubles

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From: dmthimkhulu **********

Hello I have been having a huge problem with an fiber application I did with Telkom company, my order was cancelled by their billing department without even letting me know as there was still an ongoing despute on my landline. After phoning a few times I was informed my order for fiber was cancelled. On learning of that outcome I foned Vumatel to inform that I would be changing to another service provider but they refuse as they say when they check my address its under Telkom on the portal and Telkom will have to release it first from their side, I have tried phoning Telkom numerous times about this problem but I am told that my line was never activated thus there is nothing to release but Vumatel states otherwise .

Thus I need Telkom to let Vumatel know that I do not have any active service with them and to clear my address.

This matter has been has been going on for 2months

I would appreciate your intervention here

Regards Duduzile ********** 515084