BK
Barry K

1 reviews | Active since Sept 2015

21 Sept 2015, 16:17

Telkom Fiber to Home Technical

Telkom Fiber to Home... What a grave undertaking...<br> <br> Service requested beginning August. FOUR missed appointments. Finally (on a Sunday) a technician arrived for the install. Professionally and well mannered. <br> <br> Upon completion of the install, the fiber was dead on arrival. Further investigation led to discovery that fiber WAS NOT EVEN CONNECTED to the main network. Fiber connections hanging/dangling loosely few odd houses away on the poles. That connected, another component ALSO disconnected when technicians went for further troubleshooting. <br> <br> Now everything is at a standstill. No feedback from anyone, I have to keep phoning and following up and call center agents cant \see"and/or \""access\"" technicians comments/systems. <br> <br> What an utter joke. I am sure that the product and service of a 40MB Fiber to the home will work great when installed. <br> <br> Telkom"

0
Replies (1)
Telkom
Telkom's reply21 Sept 2015, 16:47
Official
Hello Barry.Koch,

We certainly understand the frustration and acknowledge your query.

Kindly note we have escalated your query with our Technical Team.
An investigation into the incident is currently underway and feedback will follow.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is SM147760.

Regards
Frank
Social Media Team
***
081 180