NT
Nathan T

1 reviews | Active since Oct 2016

05 Feb 2017, 19:26

Telkom fiber is USELESS!

<p>For the past 4 months Iv had my Internet connection drop completely after working 100%. I log onto the router and see that there is no WAN connectivity. I then have to phone every month to and re-create a new password to my Telkom account. This is pathetic! When this happens over the weekend I'm stuck having to wait till Monday to resolve this issue when I work from home. Iv been more than patient when trying to resolve this problem, but as usual no one can do their job correctly and I get stuck in this long list of "please wait while I transfer you to someone who can help you"... </p> <p> </p> <p>If you were thinking of getting Telkom Fiber please do yourself a favour and DONT us them!!! </p>

0
Replies (2)
Telkom
Telkom's reply06 Feb 2017, 11:42
Official

HI NateT91

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. This response serves as confirmation that your query has been received. We would like to assist. May we please request to provide the affected number and ID number for the registered account holder when possible. Please use the following e-mail address to relay the requested details: Email: *** should you choose to e-mail, alternatively please reply to this private message.

AI***

Regards
keagan
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply06 Feb 2017, 12:45
Official

Good Day

Thank you for making contact with us, Our team has logged your request with our ISP division to advise on a way forward.

Regards

Telkom Social Media Team

^BD

Best regards,