TELKOM FIBER FRUSTRATION
I live in Newlands, Cape Town. We have had countless Telkom VARS asking us to sign-up and benefit from all the attractive promotions due to the launch of Telkom FIBER. We looked at the Telkom FIBER coverage map and saw that our address exists in the 'FTTH / FTTB Available' [Dark Purple] area.<br> <br> When we called up our ISP provider, MWEB, they informed us that my STREET is NOT FIBER Ready but my neighbor has FIBER. Why does Telkom not communicate to its residents of WHEN FIBER will be available or CORRECTLY map the availability on their map? No point is stating that its planned, and why do only certain residents on the SAME STREET benefit from affordably FIBER Deals, and I have to wait indefenatly to pay the standard [promotion-expired] price? not happy.
This response serves as confirmation that your query has been received.
Your reference number : SM223571
A consultant from our fulfilment team will be in contact to assist with the query.
Regards
Noleen
Telkom Social Media Team.
This response serves as confirmation that your query has been received.
Your reference number : SM223571
A consultant from our fulfilment team will be in contact to assist with the query.
Regards
Noleen
Telkom Social Media Team.
