TELKOM FIBER

Telkom disconnected my internet services while I had paid them for the month of July, what's worse is that they even send me a statement showing that I have paid and my next payment date reflected the 31 August 2022. I have had several telephonic discussions with their employees to resolve the matter and to date I am still hanging. This morning I spoke to Mr Aron Ngema who failed to give me his bosses email as per my request when I declared that I wanted to CC them so that they can know about this matter. Where is the value for meney here?