NJvR
Noelleen Janse van Rensburg

1 reviews | Active since Dec 2015

29 Dec 2015, 16:58

Telkom fiasco FAULT ***

NO ADSL CONNECTION FOR 4 WEEKS and STILL NO SOLLUTION FROM TELKOM.<br> I have a Telkom Business ADSL 10meg uncapped line and my Business is totally dependant on a internet connection for income.<br> Reported the problem in the 1st week December. In excess of 15 Calls made to the business service centre yet No clear cause of the problem and NO solution and NO timeframe for ADSL to be opperational again. Numerouse calls to the call centre dropped after being put on hold (sometimes for up to 20min). Transferred from pillar to post between different departments with NO solution. Promises made to get feedback BUT still no action from Telkom. <br> I STILL HAVE NO INTERNET AND NOT ABLE TO GENERATE BUSINSS BUT STILL HAVE TO PAY MY TELKOM BILL FOR A WHOLE MONTH'S SERVICE.<br> Do I change suppliers?

0
Replies (1)
Telkom
Telkom's reply29 Dec 2015, 21:36
Official
Hello NoelleenJvR,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM182313.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media