Telkom Festival Mall

<p>On Thursday 23 July 2016, I went into Telkom Festival Mall with my brother to apply for a cell phone contract for a Gold Samsung A3. We were told that my brother would receive a call on Sa****ay 25 July 2016 to be told whether the contract was approved (this did not happen). Furthermore, we were told that the the store had no stock of the particular cell phone being requested, but if approved, it would be available at the store on Monday 27 July 2016. My brother questioned whethere I would be able to fetch the cell phone, although it was being purchased on his name, and we were told that I would be able to fetch the phone. On Monday 27 July I went to the store and was told that the contract had been approved, although they still did not order stock of the phone, because they forgot, and my brother would have to be the one to come into the store to receive the phone. I then inquired as to when they would have the phone and was told that they did not know as they would have to put in a request at Greenstone to get the phone and my brother would be contacted to be told when he can receive the phone (no call has been receieved in this regard). I asked if I could go to Greenstone to fetch the phone to which the response was "No, there would be a lot of paper work for you, you would need to take your application form and apply there again." When applying for the contract initially, we were told that we would be able to fetch it from Greenstone, but they Could have it by Monday 27 June. This service has been absolutely unacceptable. I am changing from a different network to Telkom and already regret this decision as the service has been poor and unhelpful.</p>