Telkom Ferndale - Bad Service

Telkom Ferndale provided the worst service since signing up for a contract with Telkom. I visited the store at the beginning of the month (06 August 2024)after confirming the product I want a week before. When I got to the store, after communicating with the agent throughout the agent advised that the device was sold to someone else. The agent put in a new order and delivered. The order was for Huawei 11i and FIT 3 watch. I received the mobile device on the (08th August 2024) and I haven't received the Fit 3 watch until today (23 August 2024). The agent and the manager are ignoring my messages(I have been following up on WhatsApp since 12 August 2024 to 23 August 2024)and emails. My problem is that the debit order mandate and contract is for both products but I only have one product. The service is unacceptable and my experience has been unbearable to date.