Telkom Faulty products

I have never been treated so unfairly before I Bought a Samsung TAB A from Telkom sales three weeks ago

On the 9th of November I was very excited the phone got delivered to me at work The issue is on the 13th of November the phone did not want to switch on, and because I still had a 7day turn around time I called Telkom 081 180 to inform them the phone is broken

its a disgrace how inconsistent the consultants are, these are all the stories got from them 1. You need to go to the Telkom store 2.At the Telkom store they told me I need to call sales 3.We called sales they told me to call 081 180 4.The one lady there told me I need to call the courier service to fetch the phone 5.Seeing that I do not have the courier's number I called 081 180 again

I got reference number ********** 5

when I followed up with this reference number the response was " you need to call sales"

I have paid my first instalment. I feel ****** because i am stuck with a phone that does not work