Telkom faults not rep**** on, <3% ADSL service

Telkom is contracted to delivering 10Mbs on my ADSL line, yet since last week has delivered 0.26 mbs down and upload: less than 3% of what the service is supposed to be. That makes it impossibly slow to download email or use the internet, which hampers me and my work from home.<br> <br> Worse, logging faults online and phoning provides no relief - references numbers provided disappear without the problem being attended to - for example, [Support #764441]. There is no feedback, and seemingly very little expertise or knowledge.<br> <br> How can Telkom be above the law of the land and the markets when it comes to not delivering on commercial agreements with its clients ?<br> <br> It is not OK, and Telkom's Executive should be taking responsibility for their failures to manage service. Shame on you, Telkom - fix the problem!