1 reviews | Active since Dec 2016

20 Mar 2017, 08:36

Telkom Faults Fixing Period

<p>16.03.17 we arrived at work our two landlines down, reported the fault up to now haven't been fixed, these are business lines. we are loosing business as we can't receive or call out. </p> <p>telkom must improve their turn around period to fixing faults especially for Business Telephone Lines, we should be given at least 12-24 hours not within 5 working days as it currently states on their smses</p>

0
Replies (3)
Telkom
Telkom's reply20 Mar 2017, 12:36
Official

Good day Julie,

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

's update22 Mar 2017, 07:20
Reviewer Update

hi Busi

Am in the office now and still NO SERVICE, the landlines are still down

's update23 Mar 2017, 10:30
Reviewer Update

please can we have an update as of today