Telkom faults automatically closed while the fault

Since December 2015 I've had problems with my home ADSL line. I reported the fault 14 Dec 2015 and being December I did not worry much about the time frame but when inquiring about the fault I found out that it had being cleared. I logged it again and once again being cleared. The latest one is 16 Jan 2016 - checking status on website shows fault open but when inquiring about it, it shows on their system as cleared! I am fed-up with this type of service! I haven't had any service since 14 Dec 2015 but still have to pay my full account every month.