Telkom fault track # 312CRZ171115 logged 16 Nov 15

Fault occurred Mon16Nov2015 during thunder storm @15:30, line dead. <br> <br> 1- Logged online call ref 312CRZ171115, no further progress feedback. <br> <br> 2- I phoned 20Nov, McBride @14:38, confirmed calls follow this status (1) Unattend (2) attended (3) remote (4) dispatch. Mine still on unattended, he moved to remote, and escalated call, nr 784483. Still no further response. <br> <br> 3- I phoned 26Nov @11.22, Sinovuyo Nobanda - call escalated, high volume faults in my area, no current turnaround time. If not contacting me it means they are attending to call, if they need to test @premises they will call before coming, if it's a general area problem they will advise by sms/email. Lead time does not reflect on system. <br> <br> 4- On 07Dec agent came to premises without appointment, I was on way out & moved to Tues. Confirmed by phone @14:20pm with Themba Ngqowe. no-one contacted me nor came again on Tues. <br> <br> 5- I phoned 14Dec @15:57. Martin Mahlaole confirmed problem with exchange, busy on exchange, original escalation still open. He emailed Magrietha Jarvis, person responsible for area, provided ref number, noted call outstanding for 1month, M Jarvis must call directly to provide progress feedback.