Telkom Fault Resolution Terrible

I have a line with Telkom that i use for Adsl with Mweb, My Telkom Line has been down since the 30th of August 2015.<br> I logged the fault on the 30th of August 2015 with Mweb and then again on the 1st, 2nd, 3rd of Septrember via telephone and online chat on the telkom website, i then went in to the telkom store in cresta, to escalate the issue further.<br> <br> I was told that the issue was logged with a technician on the 31st and again on the 4th of Sepetember and some one would contact me, i have still not received any response,So i am paying a monthly amount and getting no service.<br> <br> I find it absolutely pathetic that no one has contacted me to arrange a time to come and investigate or resolve the fault, i have had to resort to using 3G, which in tern is costing me more just to have internet at my own expense.<br> <br> I really hope someone will come into the market and compete with Telkom so that they do not have the monopoly anymore, its like they do not care at all about their customers.