Telkom fault resolution

Reported fault on Telkom line ( no internet access) on 27 Oct 2015 @ 9:22am. Have been following up on the fault daily and was told it would be resolved in 72 hours. Phoned again this morning ref ***3 - asked to speak to a manager held on for 44 min, just to be told that the fault has NOT been escalated to the technicians & that the area has a shortage of technicians???. Telkom has a depo in Krugersdorp. Apparently nobody at the call centre can communicate with technician's dept??? You are a communications provider???? My child is at University and needs to hand in projects (today, Monday, & Friday next week) she is already behind with the project due today?