Telkom fault resolution

<p>I reported a fault on the 23/11/2016 - we are now in week 4 and still I have no phone, no service, no wifi but I am receiving sms's demanding that I make sure my bill is paid for a service I have not had for 4 weeks. This fault has been followed up on every week. It was finally escalated on the 7/12/2016 and a technican was sent to the box on the 8th and the 9th, with Zero feedback as to the problem and the resolution. This issue is not at the residence it is at the Telkom box. It was escalated AGAIN yesterday with zero feedback aso now I am resorting to Hello Peter to assist. </p> <p> </p> <p>I want to know why I have to pay for a service I am not receiving. Why has it taken 4 WEEKS to resolve an issue? I am sepnding huge money on my cell phone data in order to be able to work from home as my wifi is down. I also just recently upgraded this line and haven't had the use of this.</p> <p> </p>