Telkom fault reporting and tracking.

I have reported a fallen telephone pole on our boundary 5 times since Early January using Telkom's agent call back facility. In every instance, follow up from my side, either by means of their so-called track a fault process on the web page or through a telephone call has the result that the fault number cannot be traced- it has simply disappeared. Has anyone noticed that there is no an email address provided by Telkom and the only way to report anything is through a call centre agent. The fault has nothing to do with a cell phone, a fibre line but with the now abandoned telephone poles that previously provided land lines to the properties in our areas. It is simply not acceptable that a fault disappears when it is not a generic problem that there is a 'catch all' solution for. In this instance the pole is lying on my property wall and is affecting my neighbours electric fence. Rating for Telkom on this matter is a minus 1000 for complete inefficiency.