Telkom - Fault reporting and fixing nightmare

There is just no service from Telkom. We don't have fiber in our area so we are still on ADSL - we have had no telephone line or internet connection since the 9th Jan 2021. We call everyday to follow up on our fault and the only answer we get is - "A cable technician has been dispatched"? We have been calling twice a day - no feedback not even an sms to update us on the progress of the fault?

I also understand that Telkom staff are too working remotely - but the problem is that there is just no feedback / service on what has caused the fault or what is being done to fix the issue.

The call center agents rely on the communication of their technicians - I could not even speak to a supervisor? - The agents read what is on their systems and its at a dead end at the moment?

I then get asked at the end of the each call "is there anything else Telkom can assist you with"? - Really - just please fix the fault....

I feel sorry for these agents, I really do.... they provide feedback on what they see on their systems - and we still get charged for a service we are not receiving.

HELP!!!!!