1 reviews | Active since Sept 2017
Telkom Fault Reporting
My ADSL line went faulty this morning at 06h30. I logged the fault online but it does not not give you a referance number when logged. I called in now at 11h55 due to the line still being down. They said they cannot help me as I have not got a referance number and refused to give me one as I am not near the router. Telkom makes it very difficult to get anything resolved. This seems to be the way Telkom does business no wonder you are loosing customers for ADSL.
Hi ***,
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
I have had look at the connections and see it has been intermittent. I have made a change to the port profile to assist, there was a positive change to the service from the initial test.
Would you please monitor the connection and advise if it drops on your end again.
I have sent an email as well for you to respond to.
Regards
Garreth
Telkom Social Media Team
Best regards,
Hi ***,
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
I have had look at the connections and see it has been intermittent. I have made a change to the port profile to assist, there was a positive change to the service from the initial test.
Would you please monitor the connection and advise if it drops on your end again.
I have sent an email as well for you to respond to.
Regards
Garreth
Telkom Social Media Team
Best regards,