Telkom fault reported not attended to REF 230CWK020716

<p>My parents telephone line went offline a few weeks ago for unknown reasons. We reported the fault to Telkom online on 02/07/2016:</p> <p>1. 02/07/2016- Complaint raised via Telkom online: Ref 230CWK020716<br />2. System says that it was logged and in progress on 02/07/2016<br />3. Checked again today 14/07/2016 - shows the same message<br />4. There is no option online to escalate this fault</p> <p>5. We can't report another fault because the system "knows that there is a log" already</p> <p> </p> <p>Please sort out this issue as my parents have been without service for a while now.</p>